Contacting the Right Help Desk
Contact |
ITS Help Desk |
Open SUNY Help Desk |
| For What | SITNet ID, SUNY Poly email, Banner, classroom computer consoles, computer labs, campus network connections including wireless and Residential Network (ResNet), campus telephone connections, SFS web directories, discounts for students, faculty and staff on hardware and software. | |
| Phone | (315) 792-7440 | 1-844-OPENSUNY (673-6786), Option 1 (toll free within the US) 1-518-320-1300 (direct) |
| helpdesk@sunypoly.edu | OpenSUNYHelp@suny.edu | |
| Website | https://helpdesk.sunypoly.edu | https://online.suny.edu/help/ |
| Online ticket | https://helpdesk.sunypoly.edu | https://sunyonline. |
| Normal Hours |
http://www.sunypoly.edu/its/its-help-desk |
Monday-Friday: 7 AM-Midnight EST, Saturday: 10 AM-5 PM EST Sunday: 1 PM-9 PM EST |
| Summer & Breaks | MON-FRI: 8 am - 4 pm |
