Contacting the Right Help Desk
Contact |
ITS Help Desk |
Open SUNY Help Desk |
| For What | SITNet ID, SUNY Poly email, Banner, classroom computer consoles, computer labs, campus network connections including wireless and Residential Network (ResNet), campus telephone connections, SFS web directories, discounts for students, faculty and staff on hardware and software. | Blackboard Learn and Collaborate. Open SUNY operates the Blackboard systems used for SUNY Poly courses. Always use your SUNY Poly e-mail address when emailing and submitting a Footprints ticket to identify yourself with SUNY Poly. Links to the Open SUNY Help Desk are available within Blackboard. |
| Phone | (315) 792-7440 | 1-844-OPENSUNY (673-6786), Option 1 (toll free within the US) 1-518-320-1300 (direct) |
| helpdesk@sunypoly.edu | OpenSUNYHelp@suny.edu | |
| Website | https://helpdesk.sunypoly.edu | https://online.suny.edu/help/ |
| Online ticket | https://helpdesk.sunypoly.edu | https://sunyonline. |
| Normal Hours |
http://www.sunypoly.edu/its/its-help-desk |
Monday-Friday: 7 AM-Midnight EST, Saturday: 10 AM-5 PM EST Sunday: 1 PM-9 PM EST |
| Summer & Breaks | MON-FRI: 8 am - 4 pm |
