How to Make a Referral to Counseling Services

Share your concerns and the reasons you want to refer them to counseling. Assure them counseling can be a safe place to talk to someone about their emotional and psychological health. There are no additional costs associated with utilizing counseling services at Poly. It is confidential. Normalize their concerns and remind them they are not alone. Offer to help with the referral by directing students to contact the Wellness Center and provide them with the phone number and location of where we are. Please do not forgot to make a CARE Team referral if you feel the situation requires more than just a referral to counseling.

Click to view CARE Team referral process. 

In emergency situations, such as making a suicidal or homicidal threats, contact University Police immediately at 315-792-7111. It is ok to tell the student their safety comes first and you have to do everything in your power to make sure nothing bad will happen to them. University Police will come to where you are and assess the situation; if they feel the student needs to come and talk to one of us, they will bring the student here.


Due to confidentiality laws we cannot inform you if the student you are referring actually came in to see us, unless a written release of information has been signed by them. When we know a student has been directly referred by a staff or faculty member we always encourage the person to sign this release giving us a one-time permission to let the referral source know the student came in.


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